Return Material Authorization (RMA)
Only ManageB2B ERM provides three complete RMA systems for Service Desk, Customer Portal, MRP/WMS and the General Ledger with real-time visibility and online. It spans world-wide locations and sub-locations to support mistake-free customer service, operations and accounting. Read more about the Back Office sub-modules that make up ManageB2B’s ERM: Back Office Modules
The Service Desk user can make advance replacements; Accounting handles customer returns for credit/payment and returns to vendors. The latter two automatically adjust Inventory and the General Ledger accordingly.
To learn more about ManageB2B’s Service and Support Module:
Service and Support