Support Services

Our Support Service plans are geared to fulfill the needs of small/medium businesses such as yours. We know how important customer support is to your business. That's why we're committed to answering your questions and resolving your issues fast and effectively. We offer three different options:

  • Silver Support
  • Gold Support
  • Platinum Support

Silver Support
ManageB2B Silver Support provides online case submissions. It provides responses to your issues and cases, based on your local time zone. Silver Support includes:

  • On-line support through ManageB2B Customer Portal
  • 2-4 hour call-back response
  • Hours of support: 8:00 AM to 7:00 PM in your local time zone Monday through Friday, excluding holidays

Gold Support
ManageB2B Gold Support provides a number of best-in-class services to ensure your company's success with ManageB2B ERM. Gold support is available 24 hours a day, 7 days a week. It includes:

  • Toll-free Call Center
  • Priority call routing
  • 24x7 telephone support
  • Online support through ManageB2B Customer Portal
  • Coverage on weekends
  • Option to examine new releases before they are made available to the public

Platinum Support Support
ManageB2B's highest level of support provides users with an assigned technical support representative to ensure that ManageB2B ERM is meeting your business needs — 24x7. Platinum Support includes:

  • Assigned Technical Support Representative
  • Calls answered in 90 seconds
  • Priority telephone queue routing
  • 24x7 telephone support
  • Online support
  • 2 hours online case response time
  • Coverage on weekends
  • Option to examine new releases before they are made available to the public